Window Cleaning FAQ

1.  Do you clean in the rain/windy conditions?

Yes, we clean windows in the rain. It is likely that your windows have a layer of filth built up on them since they were last cleaned. A little rain won’t hurt the desired results when we clean the windows, they will still turn out great. If you prefer, we can always reschedule for a sunny day. You’re the boss!  We do not clean glass if wind conditions are unsafe or there is lightening.  Safety first!

2.  How are your workers screened?  What is the process?

All window cleaners are screened through a third-party criminal background check. The name of the company is The Seal. Feel free to check out their website (theseal.com). The Seal screens specifically for theft, sexual convictions, and assault.  All of our workers MUST pass these requirements in order to work for Squeegee Squad. Our primary goal is to protect our customers.

3.  How do you reach my tall windows?

We use ladders to access high window panes in order hand clean your glass. We do NOT spray chemicals from the ground or use long poles (unless the glass is not safely accessibly by ladder) to reach your windows. These inferior methods of cleaning produce poor results. We are in the business of producing premium results by cleaning glass the right way. Our ladders all have rubber nubs to protect your siding which rest gently against your house.

3.  Do you clean windows in the snow?

You may be surprised to know that Squeegee Squad cleans windows all year long; spring, summer, fall and yes, even winter! The weather conditions will not affect the quality of your glass when we clean it.  We have procedures in place stay safe and still produce optimal cleaning results.

4.  Is screen cleaning included in your window cleaning service? If so what is the process?

We have three different screen cleaning methods: our basic method is the cleaning of the screens using a damp cloth and wiping down both sides of each screen. This service is offered when you choose to have both in and outside window cleaning service or outside only window cleaning if your home has screens on the outside of the home. Squeegee Squad offers a sponge down screen cleaning method (better option) or a spray down screen cleaning method (best option) at an additional charge.

5.  What is your 100% satisfaction guarantee?

It’s simple. We stand behind our workmanship. If you see a mistake in our cleaning, we will happily come back and fix it for free.  We strive to maintain the highest quality of service at the best possible price.  Your satisfaction is our number one goal.

 

6.  What tools and equipment do you use to clean my windows?

We clean your glass the old fashion way by using a sponge, squeegee, and scratch free Scotch Bright pad. This allows our workers to remove the dirt and grime while leaving your windows streak free. Using paper towels, vinegar, poles, Windex, products with chemicals, they all prove time and time again to be inferior. If your home is newly constructed, we may use other window cleaning methods in order to remove certain debris which may not come free with a standard “sponge and squeegee” cleaning.

 

7.  Is there any risk of scratching my glass?

We have two methods of cleaning your glass: any home or commercial building just looking for ROUTINE GLASS CLEANING will be cleaned using our standard NON-SCRATCHING tools as mentioned above (sponge, squeegee, and scratch free Scotch Brite pad). Glass cannot be scratched using these tools.  While this method is the safest, scratch free way to clean your windows. It can (in some situations) have quality limitations if glass has not been regularly cleaned or maintained.

In instances where we need to provide new construction window cleaning, we will use other tools ONLY UPON WRITTEN CONSENT OF OUR CUSTOMERS after our clients have read our discloser. These tools are to provide NON_ROUTINE GLASS CLEANING. Non-routine glass cleaning methods are used to remove: hard water, artillery fungus spores, sap, tar, paint, adhesives, varnish, mortar, silicone and more. The tools used to remove these elements may include: razor blades, super fine steel wool, acid, or other chemicals. If scratched glass occurs during our NON-ROUTINE WINDOW CLEANING, it almost certainly means the glass has been poorly manufactured and that the glass has surface defects embedded onto the window surface, known as fabrication debris, which then becomes dislodged when our razor blade or other tools slide across the window. This occurs only on tempered or heat strengthened glass. Squeegee Squad does not take responsibility for any scratched glass. To learn more about scratched glass, please visit the iwca.org (International Window Cleaners Association) where you will receive a detailed explanation of scratched glass.

8.    How long will it take to provide my window cleaning service?

This will depend on how dirty your windows are as well as the layout of your home. For example, rambler style homes typically can be cleaned quicker than a two or three story home as we do not need to climb up and down ladders as frequently. Homes that haven’t been cleaned in a while will also take more time to clean as we need to scrub a lot of grime off the glass surface. A general rule of thumb is that we can typically clean about $100-$125 worth of glass per hour. Again, this can vary depending on many factors.

8.  How long will it take to provide my gutter cleaning service?

Some gutters are excessively clogged while others are as bad. Usually our team can clean between $100-$125 worth of work per hour.

8.  How long will it take to provide my pressure washing service?

We are methodical when it comes to pressure washing your home.  It can be tedious work and take time to properly clean up the siding on your home but again, the general rule of thumb would be $100-$125 per hour depending on the condition of the siding.

9.  Will I need to be home for the service?

If you are having your windows cleaned inside and outside then yes, we will need to gain access inside your home. If you are only having the exterior of your window cleaned, or receiving gutter cleaning or pressure washing services, then you do not need to be home. However, if you have screens on the exterior of your windows, and we are providing window washing you will need to be present. In this scenario we will need to get inside your home in order to remove the screens to access the outside glass.

10.  Why choose Squeegee Squad?

We can sit back and brag about how great Squeegee Squad is, but don’t take our word for it, please view what our customers are saying about us online. 

We have a 4.7 out of a possible 5 on Google plus Google Plus

We have a 4.8 out of  5 on our facebook page Facebook

We also have a 4.9 out of 5 stars on Rate-A-Biz Rate A Biz

These reviews total 82 combined customer reviews between these sites, which is not a small sample. Simply put, we do outstanding work and are proud of it!

11.  What area’s do you service?

We provide window cleaning all over the Twin Cities Metro area. No place too far, no job too small.

12.  Do you offer Residential window cleaning?

Yes. We began residential glass cleaning in 1999 and have over 20,000 satisfied customers since that time.

13.  Do you offer Commercial window Cleaning?

Yes. We can access glass by rappelling, using swing stages, water fed pole, or using aerial lifts (we even own 4 of our own lifts!). Our team of workers has been thoroughly trained in house and externally to maximize safety and mitigate liability for you and ourselves as well. 

Our third party training has been provided by the following companies: Indy Lift www.indylift.net (aerial training), Hamilton Blake www.hamiltonblakesafety.com (rope access, rescue, rigging, rappel, fall arrest, and more), Scaffold Services www.scafserv.com (swing stage), and International Window Cleaning Association www.iwca.org (i-14 guidelines, general industry safety standards/OSHA Compliance).

14.  Do you carry Liability and Workers Comp insurance?

If someone was injured or your property was damaged who would be liable?  Who would pay for it?  We understand that accidents can happen. Squeegee Squad is fully insured in order to protect YOU!  We can provide a current certificate upon request, no problem.

15.  Do you have references?

Yes. We can gladly put you in contact with one of our many satisfied customers! In addition, feel free to Google Search: Squeegee Squad and you will see for yourself that we have over 60 reviews with a rating of 4.7 out of a possible 5 stars. Our customers continuously voice their satisfaction with Squeegee Squad on Google and Social Media sites!

 

 

Proudly Servicing Minneapolis, St Paul, Apple Valley, The Lake Minnetonka Area, Edina, Bloomington, Eden Prairie, Chanhassen, St. Louis Park, Plymouth, Maple Grove, Brooklyn Park, Champlin, Coon Rapids, and more...
Squeegee Squad

315 Atwater Street West
St. Paul, MN 55117
Phone (952)-835-0011

9873 55th St. N.
Lake Elmo, MN 55042
Phone (952)-835-0011

8862 Zealand Ave. N.
Brooklyn Park, MN 55445
Phone (763)-780-0492


Minneapolis, MN 55414
Phone (763)-780-0492


Chaska, MN 55318
Phone (952)-835-0011


Mound, MN 55364
Phone (952)-835-0011


Eagan, MN 55122
Phone (952)-835-0011


Woodbury, MN 55129
Phone (952)-835-0011


Blaine, MN 55449
Phone (763)-780-0492



Contact Us:

315 Atwater Street West
St. Paul, MN 55117

(952)-835-0011

Find us on:

Window Cleaning

Pressure Washing

Professionals